Oferta pracy od partneraWe are looking for a Senior Architect to join Sii and design end‑to‑end solutions that combine expertise in the ServiceNow platform with modern GenAI‑driven capabilities. In this role, you will shape architectures that seamlessly connect AI agents with core ServiceNow modules such as ITSM, CSM or HR, ensuring both the platform and AI layers work together as one cohesive ecosystem. Your work will support external organizations in building intelligent, scalable service solutions.
Your tasks
Design solution architectures that integrate ServiceNow capabilities with GenAI‑based agent components
Define and implement technical concepts for AI agents supporting ITSM, CSM or HR workflows
Translate business needs into scalable, platform‑aligned designs across ServiceNow + AI layers
Collaborate with development and product teams to ensure consistent implementation of architectural guidelines
Review and enhance existing designs to improve performance, automation quality, and maintainability
Document architectural decisions and provide technical guidance throughout delivery
Requirements
Strong experience designing architectures on or around the ServiceNow platform
Hands‑on understanding of GenAI concepts and AI‑agent implementation patterns
Ability to design scalable and maintainable solutions across both platform and AI layers
Experience working with service workflows such as ITSM, CSM or HR
Ability to collaborate with technical and product teams in complex delivery environments
Fluency in English
Residing in Poland required
